Custom Links

Support / FAQ

How do I set up a short domain?

  1. Choose a short domain you would like to use. If you already own a short domain, you can go to step 2. If not, you may need to purchase the short domain you'd like to use from a domain registrar. We recommend iwantmyname.com or domainr.com as the starting point of your search for a branded short domain name and namecheap for buying your domain. If needed, feel free to contact us for domain name suggestion.

  2. Note 1. This short domain may only be used to shorten your URLs.

    Note 2. Custom Links does not provide any domains nor are we connected with any domain registrar. This ensures that our users have complete freedom in choosing their domain. For example, in choosing their country domain extension (e.g. .nu, .uk, .fr, .de, .me), as some domain registrars own exclusive country domain extensions. You may choose your own domain registrar which best fits your short domain requirements.
  3. Log in to the website of your domain registrar and configure the Domain Name System (DNS) records for your new domain. DNS is a system that connects a domain to a specific website. You need to point your DNS to us.

    The way you change your DNS depends on your domain registrar or DNS provider. When logged in to the domain registrar’s website, select the short domain you want to modify and look for the section for managing DNS entries. The name of this section varies, but in most cases it’s something like Host management, DNS Records, URL Forwarding, DNS Configuration, Advanced DNS or Host records.
  4. Point your root domain to us. The root domain is the domain name without the ‘www’ entry (i.e. yourdomain.com), also called apex, '@', naked or base domain. DNS does not allow a CNAME record for your root domain, so you are not able to point your root domain directly to us.

    However some domain registrars support alternative options. One solution is a custom CNAME records like an ALIAS or ANAME record. You can use this to point your root domain to go.customizelinks.com. Continue at step 4 if you successfully pointed your root domain to us.

    Another solution which might be provided by your domain registrar is a URL redirect (301) or a forward from your root domain URL. Use this URL redirect or forward to point your root URL to a subdomain (i.e. go.yourdomain.com). Subsequently create this subdomain with a CNAME record in your DNS entries. Point this subdomain to go.customizelinks.com. To create a subdomain (i.e. go.yourdomain.com) just type in go (without the dot) at your DNS page and select the CNAME option.

    If none of the above options are available you can contact us. We can discuss other options.

    Note 3. Because we want to offer a reliable and future-proof service, we do not offer a static IP address. We also do not encourage to filll out our IP if you managed to find this (which is quite easy) as we change this IP quite frequently.

    Note 4. Sometimes you have to wait 24 to 72 hours for these DNS changes to take effect.
  5. Tell Custom Links about your branded short domain. Log in to your Custom Links account and go to settings (upper right corner of your screen). You can add your branded short domain in the text box provided (under “Edit your short domain”). Make sure you enter the domain your pointed to go.customizelinks.com. In most cases this will be your subdomain (go.yourdomain.com) unless you were able to directly point your root domain (yourdomain.com) to our DNS servers using an ALIAS/ANAME custom record.

    Note 5. If you redirected or forwarded your root domain (or other domain) to a subdomain you do have to tick the checkbox and fill in your redirected domain on the settings page.

How do I set up a subdomain?

  1. Log in to the website of your domain registrar and configure the Domain Name System (DNS) records for your domain. DNS is a system that connects a domain to a specific website. You need to point your DNS to us.

    The way you change your DNS depends on your domain registrar or DNS provider. When logged in to the domain registrar’s website, select the domain you want to use for your subdomain and look for the section for managing DNS entries. The name of this section varies, but in most cases it’s something like Host management, DNS Records, URL Forwarding, DNS Configuration, Advanced DNS or Host records.
  2. Create your subdomain with a CNAME record in your DNS entries. This subdomain can be anything you prefer like go.yourbrand.com, nl.youbrand.com or fb.yourbrand.com. Point this subdomain to go.customizelinks.com. To create a subdomain, for instance go.yourdomain.com, just type in ‘go’ (without the dot) at your DNS page and select the CNAME option.

    Note 1. Sometimes you have to wait 24 to 72 hours for these DNS changes to take effect.
  3. Tell Custom Links about your branded subdomain. Log in to your Custom Links account and go to settings (upper right corner of your screen). You can add your branded subdomain in the text box provided (under “Edit your short domain”). Make sure you enter the subdomain (i.e go.yourdomain.com) you pointed to go.customizelinks.com.

    Note 2. Because you didn’t redirect or forward your root domain to a subdomain you don’t have to tick the checkbox and fill in your redirected domain on the settings page.

The URL shortener doesn't work. What can I do?

If the URL shortener doesn’t work after the steps above. Please try the following:
  1. Test the new short domain or subdomain in your web browser. Does the short link or subdomain link to one of our pages?
  2. Wait up to 72 hours after you modified the DNS records. In some situation it takes up to 72 hours before the DNS change takes effect.
  3. Go to your account settings (the upper right corner of your screen). Check whether the entry in the URL field match with the short domain or subdomain you pointed to go.customizelinks.com.
  4. Login to your registrar's website and confirm the A or CNAME records you entered match the instructions above.
  5. Try the following when nothing of the above has worked: When you have added or changed the CNAME record, some registrars require that the CNAME value ends with a dot (.). Try changing the values of your CNAME records from on.yourdomain.me to on.yourdomain.me. (note the last dot).
  6. Please contact us if none of the above works. We will gladly help you with the right configuration for your branded short link.

Does Custom Links use a 301 or 302 redirect?

Custom links uses a 301 redirect. This makes sure Google will index your target link and not your short link. So using a branded short link will not negatively influence your Google ranking in any way.

Are my branded short URL’s still working, after my subscriptions or trial ends?

Yes, as long as our service exist and you do not remove a redirect, your links will work. When your subscriptions ends you are still able to manage your short URL’s. You can decide for yourself whether you want to terminate or keep alive your short URL’s. However, when your subscription or trial has ended you have to renew your subscription to be able to view your link statistics. We will keep on measuring your link traffic as long as your short URL and our service exist, but you can only view the statistics with a subscription or trial.

Are Custom links’ statistics real-time?

Almost. The statistics for each click are added to our database with a short delay to be able control the traffic to our statistics database. At the moment the controlled length of the delay is between 0 and 60 seconds.

Can I use a protocol (http or https) in the custom links I want to share?

Yes, you can use a custom protocol in your custom link. The redirect field on the settings page can be used for this purpose. In case you are already using a redirect, just put your desired protocol (http or https) in front of your URL in the redirect field on the settings page. In case you are using a CNAME you can copy the URL of this CNAME to the redirect field on the settings page and add a protocol in front of it. You should check the 'I redirected or forwarded my rootdomain..' box to be able fill out something in the redirect field. For example: If your CNAME is ‘go.customizelinks.com', your redirect field on the settings page would look like this ‘https://go.customizelinks.com'. Mind the protocol in front of this URL. The link in the redirect field on the settings page will be used when you shorten your links and will be copied to your clipboard when you create a custom link.

My question is not listed above.

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